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Returns and General FAQ


  What is pragathi.com?

Pragathi.com is a portal for Indian community all around the world to find Indian products and services. It is dedicated to saving you more money and get your favourite products from India to anywhere in the world. Our real time engine enables lower price as you shop more.

  Does all orders qualify for free shipping?

Pragathi.com offers 'Free Shipping' to all categories except 'return gifts' section. For any clothing, cricket or jewerly items, there won't be any shipping charges.

Return gifts shipping charges are based on volume. We work with expert shipping companies like DHL and Fedex to get you the best rate and safety to packages. If you can arrange for shipping from India, we can offer 10$ shipping to any India address. We understand that most of our customers are looking for free shipping in return gifts section. Trust us, we are working towards it. More you order with us, we will be able to get the free shipping soon :).

  Whats Pragathi.com's return policy?

We have worry free return policy for all our US customers. If you don't like any of your product, please initiate a return from 'Manage order' link from the order confirmation email. Or you can drop an email to fashion@pragathi.com.

You have 2 days from the delivery to initiate the return process. Our sales representative would work with you to address the issue. Please make sure to return the items in its original condition, including all packaging and tags. We reserve the right to refuse a return if an item is not returned in its original condition.

Customers outside US are not covered in worry free return program. We are really sorry. We don't have logistics to get the items back outside US. We are working on it. Should be covered in next year.

  Are any products non-returnable?

Not many, but yes. Worry free returns covers most of the items listed in the site. But if the items are purchased under 'Sale (or Clearence)' section, we can't take those items in returns. Any clothing items with highly customized stitching can't be returned as well.

  Will the return shipping address be in US?

Once you initiate the return request, our sales representative would work with you. He/She will share the US shipping address based on your location.

  How do I save more on Pragathi.com?

You save more on Pragathi.com by using our real-time savings engine to make prices drop as you shop. Here is how you do it. As you add more items to the cart, there will be new coupons that will appear in the check out page based on the item cost. You can apply the eligible coupons as you shop further.

  Can I cancel the order before shippment?

Yes. If you cancel orders within 24 hours, you would get full refund. But if the cancellation happens beyond 24 hours, please send an email to fashion@pragathi.com. Depending on the status of the order, our team would work with you. Sometimes if the item is in stitching stage, we would work with you to see if we can have a proper resolution.

  Will I get return shipping label?

Yes. We can get you the return shipping label. But return shipping cost is with the customers. If we send the return shipping label, we will deduct appropriately from the refund amount.

  When will I get the refund back?

We would need 15 to 20 days to initiate the refund once we receive the item in hand. Our sales representative would keep you posted.

  How long does it takes for shipping?

Delivery dates depends on the item. On average around 14 to 17 days. If you want any item earlier than estimated date, please reach out to fashion@pragathi.com with item code. We will do our best to get it by the date you want.

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